Shipping & Delivery
CHRISTMAS SHIPPING - To receive orders in time for Christmas please place order by 13/12/19. Orders placed after these dates will still be processed as usual in the hope they can get them there in time. For orders placed between 24th Dec 19 - 5th Jan 20 we will start processing the back log of orders on Mon 13th Jan 20.
Below are the questions we get asked most often about buying from our online shop - If you do not see your topic listed here please contact us and we would be happy to answer any queries you have.
What currency do you charge in?
Prices are in NZD dollars inclusive of GST.
What is the minimum order amount?
The minimum spend to activate a shipping option is NZD$5.
How long will it take to process my order?
Once your order is received you will receive a confirmation email. Our mail order team will process your order on the next business day.
How much does shipping cost and are there any taxes?
If you spend over $10NZD shipping is free. Orders under $10NZD ship for a flat rate of $10.
Are my credit card details safe?
YES. Payments are processed securely by Payment Express so at no time do we receive any personal card details.
We will not share your personal details with any third party.
What is your refund / return policy?
We will refund any un-used items within 30 days upon return in complete packaging. Faulty and damaged goods will be promptly replaced at no charge.
How long does shipping take?
Once processed orders are dispatched and should be received within 3-5 business days. If you do not receive your order within 10 business days, please contact our team with your order details and we will try assist you the best we can.